Training

Training Programs

In today’s customer-oriented business environment, “people” skills are critical for personal and organizational success. How your staff handle your customers can directly affect your individual goals, your team, as well as your company’s performance. The following seminars give the staff the skills they need to: communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.

Accreditation from TMSDI – UK, 4th Street -USA, the Coaching Academy-UK, NLP Master Practitioner by Richard Bandler, Brain Development- Dr. Wen Winger, Member of ISTD and Approved Provider ( International Society for Trainers and Developers), Partner with the ROI Institute-USA.

Outlines for different sectors

Ministries and Public sector Programs

  • Winning a Presentation by using Effective Skills 
  • Communication and Interpersonal skills 
  • Essentials of Effective Business Language Skills 
  • Effective Written Business Communication 
  • Effective Oral Business Communication 
  • Effective Time, Priority, and Stress Management 
  • Office Management Communication 
  • Mastering the Art of Effective Communication 
  • Behavioral Interviewing Skills 
  • Personal Competencies and Indicators 
  • Enhancing & Developing Employees’ Performance 
  • Coaching for Higher performance 
  • Effective Corporate Coaching 
  • Teamwork 
  • Others

Hospitals Programs :

  • Counseling 
  • Food safety/ Hygiene 
  • HACCP 
  • Hospital management 
  • Hospital hygiene 
  • Patient Care 
  • Communication and Patient service 
  • Others

Hospitality Sector Programs

  • Housekeeping 
  • Front office Excellence 
  • Outstanding Hospitality sales and Customer Service 
  • Hygiene and Safety 
  • Handling Safety and Legislation 
  • Managing the F&B department 
  • Art of Hospitality Communication 
  • Professional Butlers (Ethics / protocol / Service…) 
  • Outstanding Customer Service on the Reception / Front Desk 
  • How to upgrade the bellboys level to meet the international standards 
  • Guest Service 
  • SPA Management 
  • On the job Training 
  • Others  

Corporate / Commercial / Industrial Sector/ Pharmaceutical companies Programs

  • Efficient Administrative skills 
  • Strategic Skills for Partnering with your Boss
  • Changing Role of Communication, Negotiation, and Prioritizing 
  • Planning and Preparing Effective Meetings 
  • Winning Sales in using NLP techniques 
  • On the Job Training 
  • Excellence in Customer Service 
  • Successful Selling Techniques 
  • Principles of Marketing 
  • Marketing Management 
  • Strategic Marketing 
  • Create Customer Value 
  • Handling Customers Complaints 
  • Successful Promotion Techniques 
  • Advanced Negotiation Skills 
  • Building Successful Channel 
  • Customer Relationship Management (CRM) 
  • Sales Cycle and Negotiations for Higher Profits 
  • Outstanding Customer Service on the Telephone 
  • Outstanding Customer Service on the Reception / Front Desk 
  • Close More Sales: Reading Body Language Finance for non-Financial Managers
  • •Finance for non-Financial Managers
  • Costing / Budgeting 
  • Feasibility Analysis and Forecasting
  • Quality management
  • Planning, Budgeting and Cost controlling 
  • Financial Forecasting for Dynamic Business Results
  • Others

Our programs for Schools and Education Sector

  • B.E.S.T 
  • Super skills for students 
  • Dynamic Teaching / How to implement a Disciplinary system 
  • Communication skills 
  • Coaching / Counseling
  • How to implement an Orientation system for students 
  • Others

Our programs in Personal Development:

  • Personal Effectiveness 
  • On the Job training 
  • B.E.S.T 
  • Super skills 
  • Dressing for Success / Body Language Basics 
  • Business Ethics, Etiquette, and Protocol 
  • Assertiveness And Self-Confidence 
  • Coaching And Mentoring 
  • TOT – Train of Trainers
  • Others

Administrative Professionals Programs:

  • Efficient Administrative skills 
  • Strategic Skills for Partnering with your Boss 
  • Changing Role of Communication, Negotiation, and Prioritizing 4  
  • Planning and Preparing Effective Meetings 
  • Others

General Management Programs:

  • Team Building 
  • Goal setting, Team Building and Motivation 
  • Improving Managerial Effectiveness 
  • Advanced Project Management 
  • Professional Business Planning 
  • Effective Time, Priority, and Stress Management 
  • Managing People 
  • Leading Team for Effective Meetings, Conflict resolution & Communication 
  • Problem Solving by Creative thinking 
  • Professional Quality Control Management 
  • Anger Management
  • Change Management
  • Project Management 
  • Stress Management 
  • Supply Chain Management 
  • Facilities Management 
  • Supervising Others 
  • Creative Problem Solving 
  • Delivering Constructive Criticism
  • Others

Communication Programs:

  • Winning a Presentation by using Effective Skills 
  • Communication and Interpersonal skills 
  • Essentials of Effective Business Language Skills 
  • Effective Written Business Communication 
  • Effective Oral Business Communication 
  • Office Management Communication 
  • Mastering the Art of Effective Communication 
  • Teamwork 
  • Interpersonal Skills 
  • Presentation Skills 
  • Public Speaking 
  • Call Center Training 
  • Customer Service 
  • Proposal Writing 
  • Business Writing 
  • Others

Marketing / Sales / Customer Service Programs

  • Excellence in Customer Service
  • Successful Selling Techniques
  • Principles of Marketing 
  • Marketing Management 
  • Strategic Marketing 
  • Create Customer Value 
  • Winning Sales in using NLP techniques 
  • Handling Customers Complaints 
  • Successful Promotion Techniques 
  • Advanced Negotiation Skills 
  • Building Successful Channel 
  • Customer Relationship Management (CRM) 
  • Sales Cycle and Negotiations for Higher Profits 5   
  • Outstanding Customer Service on the Telephone 
  • Outstanding Customer Service on the Reception / Front Desk 
  • Close More Sales: Reading Body Language 
  • Negotiation Skills 
  • Overcoming Sales Objections 
  • Sales Fundamentals 
  • Social Media In The Workplace 
  • Business Ethics 
  • Business Etiquette 
  • Trade Show Staff Training 
  • Media And Public Relations 
  • Others

Finance and Economics Programs:

  • Finance for non-Financial Managers 
  • Costing / Budgeting 
  • Feasibility Analysis and Forecasting 
  • Valuation of Companies 
  • Planning, Budgeting, and Cost controlling 
  • Financial Forecasting for Dynamic Business Results 
  • Budgets And Financial Reports 
  • Basic Bookkeeping 
  • Others

Human Resources Programs:

  • Coaching/Counseling 
  • Performance Measurement & Appraisal 
  • Behavioral Interviewing Skills 
  • Personal Competencies and Indicators 
  • Enhancing & Developing Employees’ Performance 
  • Coaching for Higher performance 
  • Effective Corporate Coaching 
  • Train the Trainer: Level 1 & Level 2 
  • Business Succession Planning 
  • Employee Onboarding 
  • Employee Recruitment 
  • Hiring Strategies 
  • Office Politics For Managers 
  • Organizational Skills 
  • Human Resource Management 
  • Performance Management 
  • Personal Productivity 
  • Talent Management 
  • Job Search Skills 
  • Work-Life Balance 
  • Workplace Diversity 
  • Workplace Harassment 
  • Workplace Violence 
  • Safety In The Workplace 
  • Measuring Results From Training 
  • Managing Workplace Anxiety 
  • Critical Thinking 
  • Employee Motivation 
  • Facilitation Skills 
  • Others